Company identity, hosting locations, subprocessors, retention periods and jurisdiction-specific disclosures must be confirmed before launch.
This Policy describes the information involved when people visit or use Zentbiz and the choices that may be available to them.
1. Scope
This Privacy Policy explains how the Zentbiz operator collects, uses, shares and protects personal information when you visit the website, create an account or use the Zentbiz services.
An organization using Zentbiz may control personal information stored in its account. In that situation, the organization is responsible for its own privacy obligations and Zentbiz processes the information to provide the service.
2. Information we collect
The information collected depends on how you use Zentbiz.
- Account information, such as your name, email address, authentication details and preferences.
- Organization information, including business identity, members, branches, roles and configuration.
- Business records entered into the service, which may include customer, supplier, employee, financial, inventory, project, service and communication information.
- Payment and subscription information. Payment-card details may be processed by a payment provider rather than stored directly by Zentbiz.
- Usage, device, log and diagnostic information used to operate, secure and improve the service.
- Messages, support requests and other information you send to us.
- Information received through integrations you choose to connect, such as email, messaging or telephony services.
3. How we use information
We use information as reasonably necessary to provide and administer Zentbiz.
- Create accounts and provide requested product features.
- Process transactions, subscriptions and service communications.
- Authenticate users and enforce organization, branch and role permissions.
- Provide support, troubleshoot issues and respond to requests.
- Maintain security, prevent abuse and keep audit records.
- Analyze performance and improve the product and user experience.
- Comply with legal obligations and enforce agreements.
- Send marketing communications where permitted, with available opt-out choices.
4. AI-assisted processing
When you choose AI-assisted features, relevant prompts, files and business context may be processed to generate responses, extract information or prepare actions. Sensitive actions may require confirmation before they are written to business records.
The final policy will identify applicable AI providers, processing locations, retention choices and any controls available to customers.
6. Data retention
We retain information for as long as needed to provide the Services, maintain legitimate business records, meet legal obligations and resolve disputes. Retention periods may vary by information type, account status and customer instructions.
Final account-deletion, backup and data-export periods will be added before launch.
7. Security
Zentbiz uses organizational and technical measures intended to protect information, including access controls, tenant and branch scoping, audit records and security checks for supported integrations.
No system can guarantee absolute security. Account owners should use strong credentials, limit access appropriately and report suspected misuse promptly.
8. International processing
Zentbiz and its service providers may process information in countries other than the country where you are located. Where required, appropriate safeguards will be used for international transfers. Specific hosting regions and transfer mechanisms will be identified before launch.
9. Your privacy choices and rights
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict or receive a copy of personal information, or to object to certain processing.
If your information is controlled by an organization using Zentbiz, you should usually submit your request to that organization first. You may also contact us for assistance.
11. Children
Zentbiz is a business service and is not directed to children. The minimum account age and any jurisdiction-specific requirements will be stated in the final policy.
12. Policy updates
We may update this Policy as the product or legal requirements change. We will post the new version, update the date above and provide additional notice where required.
13. Contact
Privacy questions or requests can be sent through the Zentbiz contact page. A privacy contact email, company address and any required representative details will be added before launch.